Cisco Finesse Automation for enterprises using UiPath or Automation Anywhere

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Many organizations today use Cisco Finesse to manage their collaborative activities between people. But sometimes, there are many repetitive tasks that are consuming people’s time, and this is where automation comes into picture.

What if, software based robots can perform the repetitive tasks, and allow you to do things that are intelligent and smart? What if, it can cut down the processing time, and improve your efficiency on the whole? That’s where RPA comes into picture.

Skcript’s RPA Consultants help you deeply analyze the actual processes that can be automated along with a ROI document that you can use to measure the impact of RPA solution for your company.

What is Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a software-based automation framework that can perform repetitive tasks that humans perform everyday. The software uses bots, which works with multiple applications to perform tasks faster, better and in a more efficient way.

To sum things up, here’s what a RPA software can do for you:

Perform repetitive, structured transactions processes
Scale up operations and processes rapidly in your company
Perform calculations faster than humans
Interact with and update multiple applications in a transactional manner to keep everything in sync
Validate data in places that are complex for people to understand
Cut down cost by letting machines handle repeatable processes 24x7

How can RPA help in automating your Cisco Finesse tasks?

RPA has the potential to create a huge impact in managing your Cisco Finesse workflow in a lot of ways. Here are some of the ways in which you can automate your Cisco Finesse tasks:

Automate your tasks on Cisco Finesse
Use computer vision and image recognition to enter values into form fields inside Cisco Finesse
Extract data using computer vision from Cisco Finesse using UiPath or Automation Anywhere

Automating your Cisco Finesse workflow could result in a huge productivity gain for your company. Tools like UiPath, Automation Anywhere or Blueprism allows you to automate your Cisco Finesse workflow.

Where Skcript helps you is to build a complete end-to-end roadmap of this entire RPA implementation with detailed process workflows that will help your business run faster.

Why deploy robots when there are humans?

There are a lot of reasons why companies prefer bots to do the repetitive tasks than humans. For one, humans are species with intellect, which allows us to think through complex situations and act upon it. Robots does not carry emotions and are extremely faster and good at performing pre-defined set of tasks.

Here are a few more reasons why companies use RPA to help humans perform better:

Robots operate 24x7
Robots are super efficient in performing tasks
The error rates are low when compared to humans
Robots can use data directly from multiple applications and process data in parallel
Accuracy is off the charts with RPA robots
Consistency; you can expect a task to be complete at a consistent time and process without having any second thoughts;
Reliability; no sick leaves, super high efficiency since bots work 24x7, every single day;

What is the Return on Investment / Business Value for RPA implementation

RPA is a proven technology. Just like how computers replaced calculators for better business efficiency, RPA is being used to build businesses that are faster and better than their competitors.

Here are some quick potential business value or Robotic Process Automation in Journal Entry segment:

Over 50 percent annual operational productivity gains across the company;
Implement end-to-end automation; from Record to Reporting (R2R);
Boost in Productivity; RPA robots are meant to perform tasks faster than humans; this allows us to have 99.99% available throughout the year, and the bots work 24/7/365 with fewer errors and regulatory violations;
Audit-able logs; bots provide us with detailed logs that helps us audit everything that is happening with the RPA process;
Reliable and resilient process; RPA bots are configured to interact with systems that the users would have difficulty accessing in some cases;

Skcript bots that are ready-made to process Cirtix information from various sources, including tickets processing and image processing for documents processing. We have helped banks and other large institutions take advantage of Robotic Process Automation (RPA). Skcript creates customized bots for your business in under 100 days.

How can Skcript help you with RPA

Introducing RPA processes into your business could be a huge challenge. Working with an experienced company is essential to make sure the transition is smooth.

Skcript’s RPA Advisory Services can support you with the challenges, make the transition easy and deliver quality the Skcript way for your organization.

Our experienced RPA engineers and business professionals bring in a unique mix of expertise and an incredible depth of knowledge in RPA to help you implement a RPA process in your business.

Our job is not to make sure we implement RPA in your business, but also to make sure your people are ready before we go live in your organization.

What is the next step?

Our RPA analysts can help you run RPA workshops in your company to see how best we can implement RPA in your company; Reach out to us at [email protected] or fill out the form for us to contact us;